Sales policy

ORDERING AND PAYMENT

For online transactions, Square payments (Visa, Mastercard and American Express) are accepted.

OFFICE HOURS

Monday to Friday, 9am to 5pm.

CONDITIONS OF SALE

Our prices are in Canadian dollars (CAD) and do not include delivery charges, customs fees and other charges such as customs brokerage if applicable.

DELIVERY

Delivery costs and times: Delivery costs and times will be indicated according to the destination and the selected mode of transport.

Failure to meet delivery deadlines: If, for any reason, we are unable to deliver products on time, we will notify you as soon as possible and offer you the opportunity to cancel your order.

RETURNS AND EXCHANGES

We will replace or reimburse goods damaged during delivery at no cost to the consumer.

PAYMENT SECURITY

When you make a purchase with the Square payment system, your transaction is directed to an Internet payment terminal under a secure connection. Square’s security and prevention tools are among the best on the market.

To find out more about Square, click here.

COMPLAINT RESOLUTION

If you have a complaint, please contact us at the following address:

Email: [email protected]

You can file a complaint by phone, mail or e-mail. We will process and respond to your complaint within 3 days of receipt. There is no charge.

PERSONAL INFORMATION POLICY

All information submitted will be treated securely and kept confidential.

COLLECTION AND USE OF INFORMATION

The information collected will only be used for the proper processing of your order and the handling of your complaint, if applicable. Only the following personal information is collected during the ordering process:

• Last Name
• First name
• Address
• Phone number
• Electronic mail

Please be assured of the confidentiality of all personal information you enter. It will only be used for :

• Send an order confirmation to your e-mail address;
• Send a payment receipt if the purchase is made by credit card;
• Deliver your order quickly and accurately;
• Offer the after-sales service explained below.

CONSUMER CONSENT

No information is collected without your consent. Please note that you automatically give your consent by placing an order or making a complaint. You can always withdraw your consent. To do so, simply contact us at the above address.

DISCLOSURE OF INFORMATION TO THIRD PARTIES

Under no circumstances will your personal information be disclosed to third parties.

ACCESS TO INFORMATION

To access or modify your personal information, you can access your customer account on our website at any time.

COMPLAINTS

To make a complaint about your personal information, simply contact us. Your complaint will be reviewed and processed within 3 days of receipt. We will then inform you of our decision. The complaint resolution process is free of charge.

POLICY CHANGES

Should we make any changes to our privacy policy, we will notify you and indicate the date of the update at the bottom of each page of our privacy policy. The changes will be posted on our site immediately. Naturally, the policy in effect at the time the order was placed will apply.